PLEASE ALLOW A MINIMUM OF 14 TO 21 DAYS FOR PRODUCTION, SHIPPING & DELIVERY OF OUR HANDMADE TREATS. ADELAIDE CAKE ORDERS REQUIRE A MINIMUM OF 4 DAYS NOTICE.
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PLEASE ALLOW A MINIMUM OF 14 TO 21 DAYS FOR PRODUCTION, SHIPPING & DELIVERY OF OUR HANDMADE TREATS. ADELAIDE CAKE ORDERS REQUIRE A MINIMUM OF 4 DAYS NOTICE.
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FAQ's

1. How will my dog's treats be delivered?

Orders are sent via Australia Post. Please allow 14–21 days for production and delivery — our treats are made fresh to order, so good things take a little time!

Once your order is dispatched from our Adelaide kitchen, we'll send you an email confirmation.

If no one is home at delivery, your parcel may be left in a safe place or held at your nearest post office — this is at Australia Post's discretion. To avoid this, we recommend shipping to a work address or PO Box.

During Adelaide's warmer months, we often hand-deliver local orders to make sure treats don't sit out in the heat. If we're doing this for your order, we'll call to arrange a suitable time.

For interstate orders, we may upgrade to Express Post with signature on delivery at no extra cost to you, to ensure safe arrival.

2. Can dogs eat Woofery treats?

Absolutely. Every recipe has been developed by a Certified Dog Nutritionist with your dog's health front of mind. Most commercial pet treats are loaded with preservatives, artificial colours and flavours, sugar, and salt — all of which are unnecessary and potentially harmful for dogs.

Our ingredients are wholesome, human-grade, and natural. We use fresh fruit, vegetables, and seeds for flavour and nutrition, and we've perfected our baking methods to eliminate the need for preservatives entirely. We use organic produce wherever possible.

3. Can dogs eat chocolate?

No — never. Chocolate contains theobromine, a chemical that is toxic to dogs and can cause serious heart complications if ingested. Dark chocolate is the most dangerous. Chocolate also contains caffeine, which causes hyperactivity and is completely unnecessary in a dog's diet.

If your dog has eaten chocolate, contact your vet immediately. Depending on the quantity ingested, treatment may be required.

4. What is carob, and is it safe for dogs?

Carob is the dog-friendly alternative to chocolate. It's made from the pods of a carob tree, is 100% natural, and is completely safe for dogs. It has the same rich sweetness that makes chocolate so appealing — without any of the nasties.

Carob is high in vitamins B1 and B2, calcium, magnesium, and iron. The carob we use is human-grade and sugar-free — the same variety used by people managing diabetes. We use milk carob, dark soy carob, and yoghurt to create the icings and decorations on our treats.

5. How many treats can I give my dog?

Great question — and the answer is: everything in moderation! Treats are a reward, not a meal, so apply the same common sense you'd use for your own snacking habits.

We work hard to keep our treats as healthy and low-fat as possible, but if your dog is managing their weight, it's worth adjusting their main meal size to account for any treats given throughout the day.

6. How long do the treats stay fresh?

  • Gourmet treat range: 3–4 months. Each biscuit is individually wrapped in cellophane to protect the decoration and maintain freshness. They may gradually soften over time (just like a human biscuit would), but remain perfectly safe to eat.
  • 100g and 50g everyday treats: Approximately 5–6 months. Once opened, store in an airtight container and use within 3–4 weeks.
  • Dehydrated meat and fish range: Up to 12 months. For extended storage, keep in the freezer in original packaging. Remove and allow to sit for 30 minutes before serving.

📸 Note: The product images on this page are from 2017–2018 and may no longer reflect our current range. These images should be reviewed and updated to current product photography.