FAQ's
1: How will my dog's treats be delivered?
Orders are delivered via standard Australia post delivery. PLEASE ALLOW 14 TO 21 DAYS FOR PRODUCTION AND DELIVERY.
If no-one is available at time of delivery your order may be left in a safe place (this is known as Drop Safe) or your order may be returned to be held at the nearest post office. This is at the discretion of the Australia Post contractor and has become common practice during the Covid 19 Pandemic to avoid contact.
Delivery to a work or other daytime address, or PO Box is recommended to avoid Australia Post using Drop Safe. Parcels are at risk of being stolen or the goods deteriorating if left out in the sun if the Drop Safe method is used.
An email will be sent by us advising that your parcel has been dispatched from our premises in Adelaide, South Australia.
During the warmer months in Adelaide we will often choose to hand deliver our parcels to ensure our treats are not left out in the heat to spoil. We will contact you via telephone once your order is ready to deliver to arrange a suitable time to deliver your treats when you are home to receive them.
For interstate orders we may choose to pay the extra fee for Express Post and signature on delivery to avoid your parcel being left on your doorstep.
2: Can dogs eat Woofery treats?
Yes absolutely. Our treats are made with your dogs' well being in mind. In fact all recipes have been created by one of the business owners who is a Certified Dog Nutritionist. Most commercially made pet foods and treats are packed full of preservatives, artificial colours and flavours, sugar and salt.
These additives are all potentially harmful to your dog and are also unnecessary in an animal's daily diet.
Certain preservatives such as BHT have been shown to cause cancer, various skin problems, liver and kidney damage and increased cholesterol levels just to name a few!
Artificial colours and flavours are shown to cause numerous conditions such as hyperactivity, behavioural and anxiety issues, skin sensitivities and digestive problems.
Sugar and salt are also highly unnecessary additives to a dogs diet. Sugar is adding extra calories and energy to your dog's food which can lead to conditions such as obesity, heart disease and diabetes. Salt is just as bad for dogs as it is for humans. Excess salt causes high blood pressure, stroke and heart disease.
Our treats do not contain any of the nasty additives listed above. Our ingredients are wholesome, human grade and natural. We also use organic produce where possible. We use healthy fresh fruit, vegetables and seeds to pack our treats full of natural flavour and nutrition and we have perfected our secret baking methods to eliminate the need for preservatives.
3: Can dogs eat chocolate?
No, absolutely not. Chocolate contains a chemical called theobromine, which is extremely dangerous to dogs. This chemical causes heart attack or failure if enough is ingested.
Dark chocolate is the most dangerous. The darker the chocolate the more dangerous it is. Chocolate also contains caffeine, which is unnecessary in a dog's diet and causes hyperactivity.
If your dog ingests chocolate you should always consult your veterinarian. If your dog has ingested a large enough quantity it may need to have its stomach pumped and be kept on a drip for close observation of toxicity symptoms.
4: What is Carob and can dogs safely eat it?
Carob is the dog-friendly alternative to chocolate. It is made from the pods of a carob tree and it is 100% natural and safe for dogs to eat. It has the same sweet richness that we humans love about chocolate. It is high in vitamins B1, B2, calcium, magnesium and iron.
The carob we use in our treats and to decorate and ice our treats is human grade and it is the same carob that diabetic people eat because it is sugar free. We use a milk carob, dark soy carob and yoghurt to create the decorations and icings on our unique treats.
5: How many treats can I feed my dog?
This is a hard question to answer. We think you need to remember that they are TREATS, not a MEAL that you would give to your dog in a bowl! Just as you would ration your own treats such as a biscuit with your coffee or a piece of chocolate or some cake, you need to be sensible with your dogs treats.
We strive to make our treats as healthy and low fat as possible but you must remember the common sense approach of everything in moderation is best. If your dog already has a weight problem and you still want to give a treat or reward you must cut down the quantity of food you give to your dog in its daily meal.
6: How long do the treats remain fresh?
Our gourmet treat range will remain fresh for 3 to 4 months and each biscuit is individually packaged in cellophane to protect the decoration and maintain freshness. They will gradually begin to go stale just as a human biscuit would over time but they are still perfectly safe for your dog to eat.
Our 100gm and 50gm every day treats have a shelf life of approximately 5 to 6 months. Once open store in an airtight container and use within 3 to 4 weeks.
Our Dehydrated Meat and Fish range will remain fresh for up to 12 months. If you are planning on keeping them for an extended period of time it is advisable to keep them in their existing packaging in the freezer. When ready to use them remove from freezer and allow to sit for 30 mins before feeding to your pet.
