Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at thewoofery@hotmail.com. If your return is accepted, we'll provide instructions on how and where to send your package. Returns will need to be sent to:

The Woofery Dog Bakery
Hallett Cove SA 5158

Items sent back without first requesting a return won't be accepted.

Damages and Issues

Please inspect your order when it arrives and contact us straight away if anything is defective, damaged, or incorrect. We'll sort it out for you.

Non-Returnable Items

Due to the nature of our products, we're unable to accept returns on perishable goods (including all food items), custom or personalised orders, or sale items and gift cards. Please get in touch if you have any questions about a specific item.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the amount.

If more than 15 business days have passed since your refund was approved and you haven't seen it, please contact us at thewoofery@hotmail.com.